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TECHNICAL SUPPORT
Technical Support provide information, advice and technical support to a variety of clients, both professional and amateur, about problems arising from the increasing use of digital equipment and techniques.
They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of clients.
RESPONSIBILITIES
Technical Support Engineers provide a service to a wide customer base, both amateur and professional, diagnosing problems and operating advice and solutions.
There are two methods of providing this service. Call centres oer responses initially via a Frequently Asked Questions Information service.
In-depth technical requirements are passed on to more technically advanced staff, who provide detailed one-to-one information and advice.
PREVENTATIVE MAINTENANCE PROGRAMS
To ensure proper function of machinery and equipment, preventative maintenance is required. We offer long term maintenance programs that can be scheduled daily, weekly, monthly and annually. This service includes inspections, adjustments and repairs to reduce risk of developing future complications.
ON-SITE REPAIRS AND TROUBLESHOOTING
When experiencing a system wide malfunction, our team of experts are trained to determine causes of operating errors, create solutions that will save time, while staying cost effective.
For your convenience, we offer on site repairs and services to transport malfunctioning machinery.
EQUIPMENT SELECTION WITH MODIFICATION AND SYSTEM IMPROVEMENTS
Modification and improvements are a necessary service for business growth. Our consultants can guide you in selecting the right service and product based on your industry and unique needs.
24 HOUR EMERGENCY SERVICE
Quick response service with access to specialists in the necessary fields to reduce machine downtime and continue production.
